1show Casino — Privacy Policy

This Privacy Policy describes how 1show Casino (hereinafter "1show," "we," "us," or "the Platform") collects, uses, discloses, stores, and protects personal information provided by users (hereinafter "Player," "User," or "you") in connection with your access to and use of the 1show online gaming platform.

This Policy applies to all personal data processed by 1show in the course of providing online casino, sports betting, bingo, and related gaming services to players in the Philippines. By registering an account on 1show or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read in conjunction with our Terms and Conditions. Where a term is defined in the Terms and Conditions and not redefined here, it carries the same meaning.

1show Casino is the data controller responsible for the personal data you provide while using the Platform. We determine the purposes and means by which your personal information is processed in accordance with this Privacy Policy.

1show operates under authorization issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to PAGCOR oversight in matters relating to gaming operations, player protection, and data handling practices as required under Philippine gaming law.

For all privacy-related inquiries, requests to exercise data subject rights, or complaints regarding data handling, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

1show collects personal information necessary to provide gaming services, verify identity, process payments, prevent fraud, and comply with regulatory obligations. The categories of personal data we collect include:

Registration and Account Data:

• Full legal name as it appears on government-issued identification;
• Date of birth (to verify age eligibility under Philippine law);
• Philippine mobile phone number;
• Residential address;
• Email address (where provided);
• Username and encrypted password;
• Account preferences and communication settings.

Identity Verification Data:

• Scanned or photographed copies of government-issued identification documents (e.g., Philippine passport, driver's license, Unified Multi-Purpose ID, SSS/GSIS ID);
• Proof of address documents (utility bills, bank statements);
• Selfie photographs for liveness verification where required;
• Video verification recordings where enhanced due diligence is required.

Financial and Payment Data:

• GCash, PayMaya, or bank account details used for deposits and withdrawals;
• Deposit and withdrawal transaction history;
• Payment method verification documents;
• Currency conversion records (where applicable).

Gaming Activity Data:

• Records of all bets placed, games played, and outcomes;
• Session timestamps and durations;
• Bonus claims, wagering progress, and bonus outcomes;
• Responsible gaming tool usage (deposit limits, session limits, self-exclusion requests).

Technical and Device Data:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser information;
• Session logs and access timestamps;
• Cookies and similar tracking technology data as described in Section 10.

Communications Data:

• Records of customer support interactions via live chat or email;
• Complaint and dispute records;
• Opt-in marketing communication preferences.

1show processes your personal data for the following purposes:

• Account Creation and Management: To register your account, verify your identity, and manage your ongoing relationship with the platform;
• Age Verification: To confirm that you are at least 21 years of age as required under PAGCOR regulations and Philippine gaming law;
• Payment Processing: To facilitate deposits via GCash, PayMaya, BDO, BPI, and Metrobank, and to process withdrawal requests to your registered payment method;
• Gaming Services: To provide access to casino games, sports betting, and bingo, and to record your gaming activity for account management purposes;
• Regulatory Compliance: To meet obligations under PAGCOR authorization, Philippine anti-money laundering law (AMLA), and related gaming regulations, including mandatory player activity reporting;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorized account access;
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off requests;
• Customer Support: To respond to your inquiries, resolve complaints, and manage dispute processes;
• Marketing Communications: To send promotional offers and platform updates to players who have opted in to receive such communications. You may opt out at any time through your account settings.

1show processes personal data on the following legal grounds under the Republic Act No. 10173 (Data Privacy Act of 2012) and applicable PAGCOR regulations:

• Contractual Necessity: Processing required to register your account, provide gaming services, and process payments — all necessary to fulfil the Terms and Conditions you agree to at registration;
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, and other mandatory Philippine regulatory requirements including player activity reporting and Know Your Customer (KYC) obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests do not override your data protection rights;
• Consent: Processing for direct marketing communications, where you have expressly opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

1show does not sell your personal data to third parties. We may share personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• PAGCOR and Regulatory Authorities: Player data, gaming activity records, and identity verification documents may be disclosed to PAGCOR or other competent Philippine government authorities pursuant to our regulatory obligations, court orders, or lawful requests by law enforcement agencies;
• Payment Processors: GCash (G-Xchange Inc.), PayMaya (Voyager Innovations Inc.), and our partner Philippine banks receive only the transaction data necessary to process your deposits and withdrawals. These entities operate under their own privacy policies and applicable Bangko Sentral ng Pilipinas regulations;
• Identity Verification Providers: Third-party KYC and age verification service providers process identification documents on our behalf under strict data processing agreements;
• Game Providers: Gaming software providers (such as JILI Games, Pragmatic Play, and PG Soft) may receive a player identifier and session token to facilitate gameplay. They do not receive full registration or financial data;
• Fraud Prevention Services: Third-party fraud detection platforms process device fingerprinting, IP data, and behavioural analytics to identify suspicious activity;
• IT and Infrastructure Providers: Hosting, cloud storage, and security service providers who process data under binding data processing agreements with 1show.

1show implements technical and organisational security measures proportionate to the sensitivity of the personal data we process. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 1show's servers;
• Encryption of stored sensitive personal and financial data at rest;
• Role-based access controls limiting staff access to personal data to those with a documented operational need;
• Regular security audits and penetration testing of platform infrastructure;
• Multi-factor authentication for staff access to systems containing personal data;
• Optional two-factor authentication (SMS OTP) for player account access;
• Automated fraud detection and anomaly monitoring on all account and transaction activity.

In the event of a personal data breach that poses a risk to player rights, 1show will notify affected players and the National Privacy Commission (NPC) within the timeframes prescribed under the Data Privacy Act of 2012 and its implementing rules.

1show retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to satisfy applicable legal, regulatory, and audit requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with 1show, plus any mandatory regulatory retention period thereafter;
• Gaming Transaction Records: Retained for a minimum of 5 years from the date of transaction, as required under PAGCOR regulations and the Anti-Money Laundering Act;
• Identity Verification Documents: Retained for a minimum of 5 years from account closure or the date of the last gaming transaction, whichever is later;
• Customer Support Records: Retained for 3 years from the date of last contact, unless a longer period is required for dispute resolution;
• Marketing Opt-in Records: Retained for as long as your marketing consent is active, or for 3 years from the date of opt-out, whichever is earlier;
• Technical Logs and Security Records: Retained for 12 months or as required for fraud investigation purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 1show's data disposal procedures.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, Philippine players have the following rights with respect to their personal data held by 1show:

• Right to be Informed: The right to know what personal data 1show collects about you, for what purposes, and how it is processed — as described in this Policy;
• Right of Access: The right to request a copy of the personal data held about you by 1show;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your account;
• Right to Erasure or Blocking: The right to request deletion or blocking of personal data where processing is no longer necessary, subject to our mandatory legal retention obligations under gaming and anti-money laundering law;
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format, where technically feasible;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. We will respond to verified requests within 15 business days. Where a longer processing period is required, we will notify you with an explanation.

1show uses cookies and similar tracking technologies on its platform to facilitate core functions and improve the player experience. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the platform to function. These enable login sessions, account authentication, and security features. They cannot be disabled without affecting platform functionality;
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and notification configurations to personalise your experience;
• Analytics Cookies: Collect anonymised or aggregated data about how players interact with the 1show platform — pages visited, session duration, feature usage — to help us improve the platform. This data does not identify individual players;
• Fraud Prevention Cookies: Support our real-time fraud detection systems by collecting device fingerprinting signals used to identify suspicious or automated access attempts.

1show does not use third-party advertising cookies or share cookie data with external advertising networks. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform.

1show Casino services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted at registration, and any account found to belong to a person under the minimum age requirement will be immediately closed.

If 1show becomes aware that personal data has been collected from an individual under the age of 21 without verification, such data will be deleted as promptly as permitted by applicable legal obligations, and the account will be permanently closed.

If you are a parent or guardian and believe that your child has registered an account on 1show, please contact our support team immediately at the details provided in Section 14. We will investigate and take appropriate action within 48 hours of receiving a verified report.

Some of 1show's service providers — including game software providers, cloud infrastructure services, and fraud prevention platforms — may be located or operate data centres outside the Philippines. Where personal data is transferred internationally in the course of such service provision, 1show ensures that:

• Transfers are made only to service providers subject to binding data processing agreements that impose data protection standards equivalent to those required under Philippine law;
• Transfers to game providers involve only the minimum data necessary (typically a player session token and anonymous identifier), not full registration or financial details;
• Cloud hosting and infrastructure providers operating internationally are contractually required to maintain data security standards consistent with those described in Section 7 of this Policy.

1show reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or platform services. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

Where changes are material — meaning they significantly affect how we use your personal data or alter your rights — 1show will notify registered players by platform notification and/or SMS to their registered Philippine mobile number at least 7 days prior to the changes taking effect.

Your continued use of the 1show platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with any material change, you may close your account and request deletion of your personal data (subject to mandatory legal retention obligations).

For all privacy-related inquiries, requests to exercise your data subject rights, or concerns about 1show's data handling practices, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the in-app chat function in your 1show account. For data subject right requests, select "Privacy & Data" from the support topic menu.
• Email: [email protected] — please include "Data Privacy Request" in your subject line for faster routing to our Data Protection Officer.
• Response Time: Privacy inquiries are acknowledged within 2 business days (Philippine Standard Time). Full responses to data subject rights requests are provided within 15 business days.

If your privacy concern is not resolved to your satisfaction through our internal channels, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters under Republic Act No. 10173.

For responsible gaming concerns, including self-exclusion and deposit limit requests, please visit our Responsible Gaming page or contact our support team directly.