1show Frequently Asked Questions

1show accepts any valid Philippine government-issued ID for KYC verification. Accepted documents include your Philippine passport, LTO driver's license, Unified Multi-Purpose ID (UMID), SSS ID, GSIS ID, PhilHealth ID, Voter's ID, and the Philippine National ID (PhilSys). Documents must be clear, unexpired, and show your full name and date of birth. In some cases a selfie alongside your ID may also be required to complete verification.

Standard KYC verification on 1show typically completes within 24 hours on business days. During peak periods it may take up to 48 hours. You'll receive an SMS notification to your registered Philippine mobile number once your account is verified. If your documents are unclear or additional information is required, our support team will contact you directly through live chat.

On the 1show login page, tap "Forgot Password" and enter your registered Philippine mobile number. You'll receive an SMS OTP to confirm your identity. Once verified, you can set a new password immediately. If you no longer have access to your registered mobile number, contact 1show support via live chat and our team will guide you through an identity-verified account recovery process.

No. Each player is permitted only one active 1show account. Duplicate accounts are strictly prohibited under our Terms and Conditions and PAGCOR regulatory requirements. If a duplicate account is detected, both accounts may be suspended and any balances held pending investigation. If you believe an account was created in your name without your consent, contact 1show support immediately.

To close your 1show account, contact our support team via live chat and request permanent account closure. Before closure, any verified real-money balance will be returned to your registered GCash or bank account. Please note that gaming transaction records are retained for 5 years as required under PAGCOR regulations and Philippine anti-money laundering law, even after account closure.

The minimum deposit on 1show is ₱100 via GCash or PayMaya. This low entry point makes 1show accessible to Filipino players across all income levels — whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines. Bank transfer deposits via BPI, BDO, or Metrobank may have a higher minimum depending on your bank's own transfer limits.

Log in to your 1show account and go to the Deposit section. Select GCash as your payment method, enter your deposit amount (minimum ₱100), and confirm. You'll be redirected to the GCash payment screen to authorize the transfer with your GCash MPIN. Once confirmed, funds typically appear in your 1show account within 1–3 minutes. Make sure your GCash account is fully verified for higher transaction limits.

Yes, 1show accepts PayMaya (now Maya) deposits. The process is the same as GCash — select PayMaya in the Deposit section, enter your amount, and authorize via the Maya app. PayMaya deposits are typically credited within 1–5 minutes. Both GCash and PayMaya are the fastest and most popular deposit methods among Filipino players on 1show.

Yes, 1show supports bank transfers via major Philippine banks including BPI, BDO, and Metrobank. Bank transfers generally take 1–3 business hours to reflect, depending on your bank's processing schedule. For InstaPay-enabled transfers, funds typically arrive within 15–30 minutes. Bank transfer instructions including the 1show receiving account details are available in the Deposit section of your account.

GCash withdrawals from 1show are typically processed within 15–30 minutes for verified accounts with no pending flags. During peak hours or if additional verification is required, processing may take up to 2 hours. To ensure the fastest withdrawals, make sure your 1show KYC documents are up to date and your GCash number matches your registered 1show mobile number.

1show does not charge a platform fee for withdrawals. Your bank or e-wallet provider may apply their own charges — check your GCash or Maya app for applicable fees on their end. The minimum withdrawal is ₱200 for GCash and PayMaya, and ₱500 for bank transfers to BPI, BDO, or Metrobank. Large withdrawals above a threshold may require additional identity verification per Philippine AML regulations.

1show offers hundreds of slot titles from top providers popular in the Philippines, including JILI Games, Pragmatic Play, PG Soft, and Fa Chai. You'll find everything from classic 3-reel fruit machines to modern video slots with cascading reels, Megaways mechanics, and progressive jackpots. JILI slots are especially popular with Filipino players — titles like Fortune Gems, Money Coming, and Golden Empire are among the top picks on 1show.

Yes, 1show features a full live casino lobby with real dealers streaming in real time. Available games include live baccarat, live roulette, live blackjack, live dragon tiger, and live Sic Bo. Many tables have Filipino-speaking dealers and PHP betting options. Live casino games on 1show are available 24 hours a day, with VIP tables for higher-limit players.

Yes, 1show includes sports betting with coverage of PBA (Philippine Basketball Association) games alongside international leagues like the NBA, FIBA tournaments, and UFC events. You can place pre-match bets and, depending on the game, live in-play bets as the action unfolds. PHP odds are displayed throughout the sportsbook for easy reference.

Yes, all games available on 1show use certified Random Number Generator (RNG) software from our third-party game providers. These providers — including JILI, Pragmatic Play, and PG Soft — undergo independent RNG audits by international testing laboratories. As a PAGCOR-regulated platform, 1show is required to offer only games from approved and certified providers. Game outcomes are genuinely random and cannot be manipulated.

Absolutely. 1show Casino is fully optimized for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download required. Just visit 1show.cam on Chrome or Safari, log in, and the site automatically adjusts to your screen size. All games, deposits, withdrawals, and account settings are fully accessible on mobile.

1show offers a welcome bonus for new registered players on their first deposit. Bonus details — including the match percentage, maximum bonus amount in PHP, and any free spin allocations — are shown in the Current Offers section of the 1show platform. Bonus availability and terms can change, so always check Current Offers before depositing to see the latest active welcome promotion.

A wagering requirement (also called a rollover or turnover) means you must bet your bonus amount a set number of times before bonus winnings can be withdrawn as real cash. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets before withdrawing. Full wagering terms for each 1show bonus are listed in the bonus terms on the Current Offers page.

Yes, 1show has a loyalty programme that rewards consistent players with points earned on real-money wagers. Points accumulate across slots, live casino, and sports betting. Higher loyalty tiers unlock benefits like faster withdrawal processing, dedicated account management, higher limits, and exclusive VIP promotions. Contact support or visit the promotions section to check your current loyalty status.

Yes, most bonuses on 1show have an expiry period — typically 7 to 30 days from the date the bonus is credited, within which you must complete the wagering requirements. If the wagering requirement is not met before expiry, the bonus and any bonus-derived winnings are forfeited. The exact expiry period for each promotion is stated in its individual bonus terms on the Current Offers page.

If you have an active bonus on your account, withdrawing before completing the wagering requirement will forfeit the bonus and any bonus-derived winnings. Your original deposit amount (minus any losses from play) remains withdrawable in most cases. If you prefer not to be bound by wagering requirements, you can decline or opt out of bonuses at the time they are offered. Contact 1show support if you need clarification on your current bonus status before requesting a withdrawal.

Yes, 1show operates under authorization from the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating online gaming in the Philippines. PAGCOR authorization means 1show meets Philippine regulatory standards for player protection, fair gaming, and financial security. Playing on a PAGCOR-regulated platform like 1show is the safest way to enjoy online casino gaming in the Philippines.

The minimum age to register and play on 1show Casino is 21 years old. This is a strict legal requirement under PAGCOR regulations and Philippine gaming law. Age is verified during the KYC process at registration. Any account found to belong to a person under 21 will be immediately closed. If you are under 21, you must not attempt to register or use any 1show gaming services.

To self-exclude on 1show, log in and go to the Responsible Gaming section in your account settings, or contact our 24/7 support team via live chat. You can request a cooling-off period of 24 hours to 6 weeks, or a full self-exclusion of 6 months, 12 months, or permanently. Once a self-exclusion is activated, it cannot be reversed during the stated period. Any real-money balance will be returned to your registered GCash or bank account. For more details, visit our Responsible Gaming page.